FAQ
Shipping
When will my order ship?
If you place an order for items that are in hand, your order will be shipped as soon as possible. If you place an order for an item listed as a preorder, your order will be shipped once the album is in hand, which may be subject to change due to delays. If you purchase items that have already been released and preorder items in the same order, they will all be shipped when all of the items are in hand.
Delays are a common occurrence with vinyl. The Preorder Status Page will be kept up to date as I get more information regarding estimated delivery dates.
Do you ship outside of the United States?
Yes! We ship to most of the world. If you do not see your country at checkout, feel free to reach out and we can get shipping sorted for you.
However, international customers should be aware that we put the true value on customs form and you might be charged customs fees when the order reaches your country. This is so that in the event that a package is lost, you are able to get the full value of your order returned to you.
Domestic shipping is an option for Europe as I can have the pressing plant ship the records directly to you. However they will not include an OBI strip or album-related sticker as those are printed in the US.
Orders
Can I change my shipping address?
Yes! Please send an email with your order number(s) and new address to have any pending orders updated.
Shipping addresses cannot be changed once an order is shipped and dropped off to the carrier.
Can I add more items to an existing order?
Yes! Feel free to send an email with your order number and what item(s) you want to add to your existing order. An invoice will be sent to you for the new balance which could include a slight adjustment to the shipping cost.
What can I do about a returned order?
If for some reason your order was returned, I'm happy to send it back out to you. Shipping costs will have to be covered again for any returned large or international orders.
Products
Why did my record show up opened?
When battling the unforgiving nature of the way vinyl is treated during transit from us to you, we want to give the record the best possible chance of showing up undamaged. We ship all of our records outside of the jacket in order to avoid seam splits and ring wear that can occur during shipment.
Why did my record not include an OBI strip or sticker?
We print as many OBI strips and stickers as records we order. We receive overrun/extra copies of both vinyl and OBI strips. However that number is rarely equal. If you receive a record without an OBI, that means it was an overrun and there was not an extra OBI or sticker to pair with it.